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General Frequently Asked Questions

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[su_spoiler title=”How to purchase Skylite products and Services?” style=”fancy”] Answer: Simply click on the specific package you want to buy and then our system will guide you through.

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[su_spoiler title=”Is it secure to purchase your product online?” style=”fancy”] Answer: Yes, 100% secured. Our company is a PayPal verified business member. We have started an online business since 2006 and have done more than 1000 transactions online so far. [/su_spoiler]

[su_spoiler title=”Can I make purchases online using my smart phones?” style=”fancy”] Answer: Yes, we recently launched our Skylite Advertising App and it is now available for download for free. It is available in leading apps store like Google Play and an Apple Store. Also, if you don’t like to download and install our apps, you can simply visit our website using your smart phones, our system will automatically redirect you to our mobile friendly website.

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[su_spoiler title=”Do I get an order receipt from my purchases?” style=”fancy”] Answer: Yes, all purchases have been made thru Skylite Advertising Studio website and app has a system generated “Order Receipt”. And it will be sent to your provided email during checkout.

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[su_spoiler title=”What are the payment methods?” style=”fancy”]
Answer: Skylite Advertising accepts the following payment method – Paypal, Credit Card, Debit Cards, Bank Transfer, Bank Deposit and Cash or Check Payment.


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[su_spoiler title=”Do you have standard packages of corporate logo signage?” style=”fancy”]
Answer: Yes, we have standard lobby corporate signage packages that could be found under the signage tab.

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[su_spoiler title=”Are the delivery and installation of signage included in the offered packages?” style=”fancy”]
Answer: Yes, all signage packages and quoted signage prices are inclusive of delivery and installation within Metro Manila. The free installation specified herein is subject for installation details.
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[su_spoiler title=”Where can I find signage samples from previous works?” style=”fancy”]
Answer: Please navigate to signage tab above and in drop down menu find the signage gallery.

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[su_spoiler title=”What are the basic requirements to get a quote?” style=”fancy”]
Answer: Basically, we need your layout and signage project details with dimensions. Better if you can submit a shop drawing or architectural PDF specifying all needed materials and lightings.
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[su_spoiler title=”Where can I send details for quotation?” style=”fancy”]
Answer: Please navigate to signage tab above and in the drop down menu, please click on the request a quote like you see in the image below.
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[su_spoiler title=”How long it will it take to get a quotation?” style=”fancy”]
Answer: Basically you will get our quotation within 24 hours via email.
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[su_spoiler title=”Where can I watch video of previous signage projects?” style=”fancy”]
Answer: Please navigate to signage tab above and in the drop down menu, please click on the video & slide show.

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[su_spoiler title=”Where can I monitor the status and view my project?” style=”fancy”]
Answer: Please login to your Skylite account and in your dashboard area, please locate the “PROJECT MANAGER” tab. Locate your project and click to view it once you are there you can start a discussion and monitor status of your project.
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[su_spoiler title=”Do you also offer an Advertising Inflatable?” style=”fancy”]
Answer: Yes, Please navigate to signage tab above and in the right side you will see from the drop down menu and click on it.

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[su_spoiler title=”What size of design should I submit for Giveaways Printing?” style=”fancy”]
Answer: We recommend you to submit an actual size of your design in JPEG or PNG formats to avoid pixilation of the image. Images submitted must be at 300 dpi.
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[su_spoiler title=”Where can I submit my design for printing?” style=”fancy”]
Answer: We recommend you to use our project management system under dashboard area, find project manager tab to submit files. It requires you to login/signup. We did this way for security reasons and to protect your files.

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[su_spoiler title=”Did you accept deliveries outside Metro Manila?” style=”fancy”]
Answer: Yes, we accept deliveries through LBC anywhere in the Philippines. We have customers from Davao, Cebu, Tacloban, Cagayan De Oro, Zamboanga and many more.
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[su_spoiler title=”How much is the cost of such deliveries?” style=”fancy”]
Answer: Cost should be computed based on your item to be delivered.
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[su_spoiler title=”How am I going to know if the item is already in transit?” style=”fancy”]
Answer: One of our representatives will contact you regarding shipment and deliveries.
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[su_spoiler title=”What are the guarantees of your company?” style=”fancy”]
Answer: We are very serious in what we offer and we are willing to sacrifice in each project we involved to make it high quality possible. For any reason you are not satisfy with the products or services we have provided, we offer a 30 day money back guarantee.

Guarantee of Product Quality and Service
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[su_spoiler title=”Where I can find web hosting packages?” style=”fancy”]
Answer: Do you know that Skylite has two web hosting sites? Skylitehosting.com is capable of providing custom hosting needs, but we have set our packages to even higher and bigger disk space but in lower prices.


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[su_spoiler title=”Where I could check the availability of my domain name?” style=”fancy”]
Answer: Please visit one of our web hosting site and navigate to domain check availability.
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Visit us at SkyliteHosting.com
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[su_spoiler title=”Can I start my own web hosting business?” style=”fancy”]
Answer: Yes, please visit one of our web hosting sites and navigate to reseller web hosting section.

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[su_spoiler title=”What do I need to know when setup new web hosting business?” style=”fancy”]
Answer: No coding or web design skills are required to start a web hosting business. All you need to know is how to manage customers via your hosting panel. You need to know more about your cPanel and web host manager. Also familiarize everything and functionalities inside your web host manager we will assist if you have questions.
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[su_spoiler title=”What kind of support I can get from your hosting company?” style=”fancy”]
Answer: Our web hosting has a built-in client management system where you can address your problem 24 hours a day. You can open support tickets, live chat with our support agents and one click call Skype and email. You can reach us by phone call 8 hours a day.
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[su_spoiler title=”Does your company offer web design and development services?” style=”fancy”]
Answer: Yes, please navigate to the web services tab above and click web design and development.

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[su_spoiler title=”Are you using a free web template in your web development?” style=”fancy”]
Answer: Big No! We never use template in our previous works. We design your website from scratch (concept, design and implementation).

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Click to view larger version of image | Visit our website https://pureice.com.ph
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[su_spoiler title=”What are the inclusions of P7,000 video coverage for kiddie party?” style=”fancy”]
Answer:

Affordable Photo and Video Coverage for Kiddie Party   P7,000 only

 

Includes the Following:

  1. ☛ 1 Pro Videographer with Broadcast Quality Sony HDV 3CCD Camera
  2. ☛ 1 Pro Photographer with 16 Mega Pixel Nikon DSLR Camera
  3. ☛ 1 Lightman with Portal LED Lights
  4. ☛ Full Photo and Video Coverage Time 3 Hours Unlimited Shots
  5. ☛ 1 Personalized DVD with label professionally edited
  6. ☛ 1 Personalized DVD with label as data where all photos are stored

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[su_spoiler title=”Where I can find sample videos and shots?” style=”fancy”]
Answer: Please navigate to Photo & Video Coverage and from the drop down menu, click on Kiddie Party Video Samples.

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[su_spoiler title=”What camera do you use for kiddie parties?” style=”fancy”]
Answer: We use Sony HDV 3CCD Camera and 16 Mega Pixel Nikon Camera for photos, please refer to image below.

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[su_spoiler title=”How long will it take you to finish editing my video and album?” style=”fancy”]
Answer: We usually provide a timeline to our customers within 10 days both editing and album printing. But sometimes since most projects are customized, especially the album, we always rely on the availability of raw materials.
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[su_spoiler title=”Do you cater events outside Metro Manila?” style=”fancy”]
Answer: Yes, but it depends on the situation, place and agreed charges for transportation. You will see this charge option when you book online. Try to book now and you’ll see this option. Don’t worry there is no obligation yet in booking. It’s totally free to test our system.
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[su_spoiler title=”How long have you been in the Photography Business?” style=”fancy”]
Answer: We have been in the business for more than 8 years in specializing in product photography for advertising needs and 4 years in wedding and event photography.
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[su_spoiler title=”How long have you been in the video industry as Video Maker?” style=”fancy”]
Answer: We have been in the video industry for more than 8 years specializing in video production and 4 years in the animation industry. We have already served clients around the world, please visit our portfolio section.
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[su_spoiler title=”Have you ever received any recognitions or awards or been featured on TV?” style=”fancy”]
Answer: Being one of the top rank sites in search engines. we are very proud to inform you that the company and the owner himself have been featured in Philippine Television like GMA7 for our video and animation works. Also we’ve partnered with ABS-CBN for years now, something that we consider as a huge achievement. The owner also has been invited to be the guest speaker in different universities and colleges like UP Diliman and Arellano University delivering talks on multimedia and design techniques. He was also the topic and was interviewed by a group of students from De La Salle University about the secret and techniques of creating successful advertising materials.
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[su_spoiler title=”Do you have standard packages for corporate video production?” style=”fancy”]
Answer: Yes, we have standard video production packages that really fit to your needs and budgets. But if you have custom video requirements, we can provide you a quote.

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[su_spoiler title=”Do you have standard video production process?” style=”fancy”]
Answer: Yes, we have a standard video production process to follow in order to come up with smooth video product.

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[su_spoiler title=”Do you have ticketing system where I could submit a support ticket?” style=”fancy”]
Answer: Yes, we have awesome Customer Support Ticketing System where you can easily submit a ticket and manage your opened tickets as well.

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Signage Frequently Asked Questions

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[su_spoiler title=”Q. Can I get a custom-made sign?” style=”fancy”]
A. Definitely! We do custom sign as per customer requirements. If you have something in mind please contact us and we will discuss the options with you via live chat, phone, email or you can always arrange a free site survey appointment, where we can take a look at your premises and give you suggestions.[/su_spoiler]

[su_spoiler title=”Q. Do you provide signage for schools, retail, business and all industry sectors?” style=”fancy”]
A. We sell our services to many local and national businesses. We work with many types of businesses including; retailers, hairdressers, the public sector, schools and further education establishments, marketing and design agencies, architects, gov’t offices, car and commercial vehicle dealers, contractors, plumbers and electricians. Find our recent works at signage gallery section.[/su_spoiler]

[su_spoiler title=”Q. How do I pay for my business signs and graphics?” style=”fancy”]
A. New customers will usually be asked to pay a deposit before any work has commenced and this can be either in the form of cash, cheque, credit card or through a billing invoice we sent through email or by a messenger.
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[su_spoiler title=”Q. How long do I have to wait for the sign or vehicle graphics after ordering?” style=”fancy”]
A. This is very dependent on the availability of materials, production schedules and design approval. Typically a lead time of 10-14 days should be expected however, we will always discuss this with you at the time of order and will accommodate your needs wherever possible. Please contact us to place an enquiry with us.
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[su_spoiler title=”Q. What should my signage say to communicate my company branding?” style=”fancy”]
A. The best sign for any business is one that will attract the most customers and give your business the correct identity. All signage must be clear, easy to read and to understand. As experts in signs and graphics, Skylite Advertising can help advise and specify the best solution to your needs. Skylite Advertising has the equipment and expertise to produce high quality signs able to get you noticed.
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[su_spoiler title=”Q. What type of signs does Skylite Advertising Studio provide?” style=”fancy”]
A. Skylite Advertising Studio is a one-stop-shop for all of your sign solutions. We provide a wide range of signs and graphics including; interior signs, exterior signs, vehicle graphics and vehicle wraps, vinyl & PVC banners, window graphics and specialist solar control window films, exhibition graphics, sign for booth displays, health and safety signs, labels and stickers.
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[su_spoiler title=”Q. What’s the most effective sign for my business?” style=”fancy”]
A. The best sign for any business is one that will attract the most customers and give your business the correct identity. All signage must be clear, easy to read and to understand. As experts in signs and graphics, Skylite Advertising can help advice and specify the best solution to your needs.
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[su_spoiler title=”Q. Can I purchase my signs online?” style=”fancy”]
A. Yes of course. Yes of course. We have a full range of business and safety signs available at our online shop. You can even generate pricing easily based on size given and save as invoice that later can be paid through our company bank account. Other Payment methods are available in the generated PDF invoice.
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[su_spoiler title=”Q. Do you accept credit cards to pay for my signage?” style=”fancy”]
A. Yes, all major credit cards are accepted via PayPal with surcharge/processing fee of 5%. Please contact us and we will assist you how to make payment for your order. We have signage packages available that are ready for online purchases.
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[su_spoiler title=”Q. Do you sell your signs and graphics particularly in Cebu and Mindanao?” style=”fancy”]
A. Yes, we have done signage in Butuan, Cebu, Zamboanga and other part of the Philippines.
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[su_spoiler title=”Q. How much will my sign cost?” style=”fancy”]
A. Your business signs can be as cheap or as expensive as you’d like it to be, it really comes down to the design, size, style and the materials used. We are happy to work to your budget, providing you with the best solution to your needs.
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[su_spoiler title=”Q. Is the fitting of my business sign or vehicle graphics included?” style=”fancy”]
A. There will be a separate charge for installation of your signs and graphics incorporated into your quote. If you would like us to just supply your signs and not install them, please let us know. We prefer to install vehicle graphics ourselves as the vinyl application can affect the longevity of graphics.
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[su_spoiler title=”Q. Are proofs supplied of the sign design before work commences?” style=”fancy”]
A. Yes, all artwork must be approved and signed off by the customer before it is manufactured and fitted. Any amendments after approval may be chargeable. All artwork designs remain the property of Skylite Advertising until an order is placed and paid.
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[su_spoiler title=”Q. Do we need to supply our own artwork/designs for our business signs?” style=”fancy”]
A. Much better if you have your own artwork/designs for your business signs to make things easier and faster. If you cannot provide it, we often charge a small design fee of our 3d visual and rendering but this will always be confirmed with you prior to commencing the work.
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[su_spoiler title=”Q. Do you offer free consultations for sign design?” style=”fancy”]
A. Yes, we are happy to provide you with a free of charge site survey and quotation. On some occasions, we may charge a small travel fee but this will always be confirmed prior to any meeting.
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[su_spoiler title=”Q. What type of artwork files do you accept?” style=”fancy”]
A. We can accept artwork / logos / photographs in most formats but prefer to work with the following: .Eps, .pdf, .cdr, .jpg, AI or PSD files. Please be informed that artwork designs completed in word or powerpoint will not provide an acceptable resolution for reproduction and will have to be redrawn. Artwork which needs some additional design work may be chargeable.
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[su_spoiler title=”Q. Why do I need signs and graphics to promote my business?” style=”fancy”]
A. Signs are the most effective inexpensive form of advertising, promoting your business 24 hours a day, 365 days a year. Signs are the first point of communication between you and your customers/visitors. And from this, signs are the first impressions people receive of you and your business. Signs are like the clothing of a business – we often notice them when they are missing.
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[su_spoiler title=”Q. Can built-up lettering be used for exterior signs and interior signs?” style=”fancy”]
A. Most commonly used on exterior signs but can also be specified for interior applications; built-up lettering is the process of using individual letters manufactured from plastic, acrylic, aluminium or their derivatives and installing them in a raised fashion to give a 3D effect to a sign. Illumination can then be added either through a trough light or through LED’s to provide a halo effect for night time visibility of the sign. Take a look at our built-up signs at signage samples page to see examples of built-up lettering.
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[su_spoiler title=”Q. Can you provide both temporary and permanent signs for durability inside and outside?” style=”fancy”]
A. We complete both temporary and permanent signs for customers and the materials used will impact on the durability of the sign. We offer a full range of materials to fit within your budget and needs and also specify products for whether the sign will be used inside or outside. There are also anti-vandal and tamper proof laminates we can apply to protect your signage from being damaged. Most signs should last a number of years and should be seen as an investment rather than a one off cost; as they will work for you 24 hours a day, 7 days a week.
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[su_spoiler title=”Q. What is a projecting sign or hanging sign?” style=”fancy”]
A. Usually installed on the outside of a building, a projecting sign is fixed to a bracket to enable the sign to project at an angle perpendicular to the building, therefore making it easier for your sign to stand out eg. In high footfall retail areas. This is usually used to supplement a fascia on your building.
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[su_spoiler title=”Q. What is a sign tray used for?” style=”fancy”]
A. A tray sign is most commonly a moulded aluminium tray used as a substrate to provide the backing for your sign. This can be powder coated in a wide range of colours to suit your branding. Tray signs can also be fret cut to allow a graphic and illumination to shine through in your required design. The tray frames the vinyl text or lettering to give your sign prominence on your building. Tray signs are not only used for fascias but can be used for smaller applications, for example entrance signs.
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